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Telecommunications, Network, Security and Surveillance Solutions for the Colorado Front Range and more... |
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The NetBacker Suite of Services This page describes the ACOMATech, LLC NetBacker® service plan product set. NetBacker® options support up to 100% of your technology investment. In Addition we simplify your administrative work load by providing a single point of contact for all your technology issues including security, phones, PBX, Internet and wired and wireless network. You only need to make one phone call to resolve any technology issue. Your staff and customers experience superior service and administrative efforts and costs are reduced.
Individual NetBacker® services are: Level I – Monitoring and Maintenance of Network Devices – ACOMATech, LLC will monitor your network hardware to insure continuity of service and maximum uptime on monitorable devices. We will constantly assess the working condition of your network hardware and your Internet connection to insure guest satisfaction. This service provides for network maintenance and monitoring. With this service we often detect network problems before your guests do. Level II – Maintenance of network devices – ACOMATech, LLC will troubleshooting and maintenance of network infrastructure. In the case of network problems, we will do our best to locate and repair the issue remotely. If a dispatch is required we will provide a technician from our nationwide pool of technicians. Hospitality guest Internet assistance. We provide assistance to guests having Internet connection problems. When guests encounter problems logging on to the Internet, they can call our toll free number and receive direct assistance from our experienced technicians. This frees your front-desk staff from the responsibility of helping customer diagnose the guest’s computer related issues. Our technicians are familiar with even the most complicated guest issues. If your guests have a problem connecting to the internet we will assist them with network connection problems and well as being able to help them with many of their PC configuration issues. This is ACOMATech’s premiere network service plan. In addition to the services described in our NetBacker® plan, NetBacker +® it adds full guest support with Internet connection issues. NetBacker Phone provides PBX, phone, wiring and voicemail support. We provide full remote support of your telecommunications assets and when problems arise we procure parts, interface with the phone company and provide technician services. You and you staff can hand your phone problems off to us and only have one vendor to deal with. |
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royce@acomatech.com with
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